Refund Policy

This policy covers trial-lesson follow-up, paid group courses, private tuition, missed lessons, cancellations, and refund requests for Volna School lessons.

Course-specific payment terms, invoices, and written arrangements may give more detail. Those details should be consistent with this policy and with applicable consumer rights.

Lesson and course fees should be paid according to the invoice or payment instructions provided by the school.

Group courses and private tuition may have different scheduling, lesson-length, cancellation, and payment arrangements. The exact arrangement should be confirmed before paid lessons begin.

The free trial lesson is intended to help the school understand the learner's level and recommend a suitable route. There is no charge for the free trial lesson unless the school and family have separately agreed otherwise.

After the trial, the school should confirm the proposed route, timetable, teacher availability, payment arrangement, and any cancellation expectations before paid lessons continue.

Where a family or learner cannot attend a scheduled lesson, they should contact the school as early as possible using the contact details provided by the school.

Whether a missed lesson can be refunded, credited, rescheduled, or treated as chargeable depends on the agreed course type, notice given, teacher availability, and whether the place was reserved in a group or private slot.

If a learner decides to stop lessons, the family or learner should contact the school as soon as possible.

The school should review any prepaid future lessons, lessons already delivered, reserved group commitments, and reasonable administration or cancellation terms before confirming whether a refund or credit is due.

Where a refund or credit is approved, the school should confirm the amount, method, and timing in writing.

Depending on the arrangement, the refund may be returned to the original payment method, credited against a future invoice, or handled by another agreed method.

Refund requests should be sent to info@volnaschool.com with enough information for the school to review the request.

The school should respond with the decision or any follow-up questions as soon as reasonably possible.

Nothing in this policy is intended to remove or restrict statutory rights that cannot legally be excluded.

This policy may be updated when payment arrangements, school procedures, or legal requirements change.